Hotel guest ignore the signs and park their car in blocked parking lot during construction, forcing front desk to wake them up at 6:00 to demand they move their vehicle: ‘They drove under the caution tape’

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  • 01
    Hotel Concierge on the phone
  • 02

    Guests refuse to park in overflow lot, gets woken up at 06:00 to move their vehicle.

    Firstly, allow me to apologize for the poor grammar, unfortunately I did all my schooling is a different language so I had to teach myself English, thank you.
  • 03
    This happened a very long time ago, I was working as a Night Auditor so obviously this means any check- ins I had would typically arrive after midnight.
  • 04
    Our property at the time was building a new hotel behind the current property so our back parking lot was not open to the guests, also clear sign to not park there was the big yellow caution tape which was blocking our lot, we did have underground parking and also we had an overflow lot which was a 45 second walk from the property.
  • 05
    Well one fine night I had multiple late check ins and of course our underground parking was full so I was directing people to the overflow parking, well, wouldn't you know that I had three guests park their vehicles in our back lot, yes the one with the caution tape blocking it.
  • 06
    I guess they thought that they were special, fortunately we always made sure to get the vehicle info for all guests.
  • 07
    Well early in the morning 5:45 the crew starts coming in and the foreman comes to the desk and he hands me a paper with 3 different license plate numbers on them, he explained to me that those people drove under the caution tape to park in the back.
  • 08
    So I had to find the guilty guests, and call them to inform them that they had to move their vehicles immediately or they would be towed.
  • 09
    I got yelled at and called pretty much every mane in the book but then I just told them that I didn't have to call them to give them a warning as I warned them upon check-in about the back lot being closed, I also advised them that if there was any damage to their vehicles we were not responsible as they clearly parked in an area which was clearly marked as closed.
  • 10
    NO THROUGH ROAD
  • 11
    I sometimes question my life choices when dealing with such entitlement but then I think about my life and how truly blessed I am and I give thanks that I am not like them.
  • 12
    No-Obligation-2362 Unfortunately guests are going to do what they want, when they want, how they want. No amount of explaining things will change that to them. It's only one they have to answer for their actions and find out that they are wrong all along will they get even more mad →
  • 13
    mnrider6 Last time I sealcoated my lot I had a section blocked for several days. Bright yellow tape. Cones. Construction barriers. Big tow away signs. Big sign at every entrance. 2 signs at the front desk. A sign blocking the elevator buttons. A sign on the inside door of each elevator. The morning of the sealcoating I towed 4 cars at guest expense. I didn't feel bad at all as I went way above and beyond to make it overly clear if you park here you will be towed.
  • 14
    leslieb127 OP - Unfortunately, no matter what type of business you decide to go into, I think you'll inevitably run into those with an entitlement issue. It's just life.
  • 15
    MajorNoodles Did they move their cars or did they get towed? Next time, make it clear on check in their car will be towed if they park in that lot. No need to torture yourself or delay the construction crew from doing their job?
  • 16
    strangelove4564 Surprised the guests put down their correct plate numbers. As a guest quite often I just make up a plate number if I can't remember it or it's a rental, though I'm more careful if it's a big city lot or there's unusual instructions about parking.
  • 17
    epeternally This is what renting a fence is for. Obviously the guests are in the wrong, but it's a very foreseeable problem. Management could have cut this off at the pass and avoided three unhappy guests.
  • 18
    nevernikulous Your English is great!
  • 19
    OP Diligent_Olive3267 Thank you so very much.

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